Privacy Policy

Innovex IT Solutions ("Innovex IT Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website innovexitsolutions.com (the "Site") or otherwise interact with us.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the Site.

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you fill out our contact form or otherwise communicate with us, including:

• Full name
• Email address
• Business or practice name
• Any message or details you choose to include

Information Collected Automatically

When you visit the Site, certain information may be collected automatically through standard web technologies (such as your browser and hosting logs), including your IP address, browser type, device information, pages viewed, and the date and time of your visit. This helps us understand how visitors use our Site and maintain its security and performance.

Third-Party Embedded Content

Our Contact page includes an embedded Google Map. Google may collect information about your interaction with this embedded content in accordance with its own privacy policy. We also use Google Fonts to display certain typefaces on our Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the information or services you request
• Communicate with you about our IT support, managed services, automation, and patient engagement offerings
• Improve, maintain, and secure our Site
• Comply with applicable legal obligations

We do not sell your personal information to third parties.

3. How We Share Your Information

We may share information with:

• Service providers that help us operate our business, such as the workflow automation platform we use to process contact form submissions and route them to our team
• Legal authorities when required to comply with the law, protect our rights, or respond to valid legal requests

We do not share your information with third parties for their own marketing purposes.

4. HIPAA and Client Data

Many of our clients are dental and healthcare practices. When we provide managed IT services to these clients, we may access systems that contain Protected Health Information (PHI) governed by the Health Insurance Portability and Accountability Act (HIPAA). Any such PHI is handled under the terms of a separate Business Associate Agreement (BAA) with the applicable client and is not covered by this website Privacy Policy, which applies solely to information collected through this Site.

5. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies necessary for basic functionality and to understand overall Site usage. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the Site.

6. Data Retention

We retain the information you submit through our contact form for as long as necessary to respond to your inquiry, maintain our business records, and comply with legal obligations, after which it is deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of the personal information we hold about you. To make such a request, please contact us using the information below.

9. Children's Privacy

Our Site is intended for business use and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

12. SMS and Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Innovex IT Solutions
2233 Huntington Dr
Duarte, CA 91010
[email protected]